Use the Launch Icarscan to connect to the car for diagnosis. The final prompt is as follows:
There are 3 possibilities:
1. It is possible that this version of the software will not be able to test your car.
Please provide us with detailed model information. We will develop
this model immediately and update it to the next version of the
software.
You can just download the new version and test it.
2. If the prompt is found in different cars, the Icarscan hardware
may be damaged and the hardware needs to be sent back for repair.
3. there are other possibilities. For example, there is a problem
with the car’s diagnostic seat, the car’s electrical system has been
modified, and so on. You can feedback the problem to us in more detail.
We can solve it for you faster.
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http://cheapobd2tool.com/2018/08/29/solved-launch-icarscan-connect-to-the-car-for-diagnosis-error/
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